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Platform Terms

Version 2026-10-03Last updated 3 October 2026

The terms on which client companies use the NeuRazor assessment platform. They apply between NeuRazor Labs and the company that holds the client account.

1. About these terms

  1. These Platform Terms are an agreement between NeuRazor Labs, New Delhi, India ("NeuRazor", "we", "us") and the company that holds a client account ("Client", "you").
  2. They take effect when a person authorised to bind the Client accepts them in the client portal, or signs an order form that refers to them. We record the version accepted, who accepted it and when.
  3. The Data Processing Agreement (DPA) forms part of these terms. If an order form is signed, it also forms part of them.
  4. If documents conflict: the DPA prevails on data protection, then the order form, then these terms.
  5. These terms are for business use only. They are not for consumers.

2. Definitions

  • Platform: NeuRazor's online assessment service, including the client portal, the assessment pages, the candidate portal and the job board, and related support.
  • Authorised User: a person the Client allows to use its account.
  • Candidate: a person the Client invites to, or who applies through, an assessment or job posting on the Platform.
  • Candidate Data: personal data about Candidates that NeuRazor processes for the Client.
  • Client Content: material the Client adds to the Platform, such as job descriptions, custom questions and logos.
  • AI Output: scores, summaries, transcripts, recommendations and other results produced with AI models.
  • GDPR: Regulation (EU) 2016/679, and where relevant the UK GDPR and the Swiss Federal Act on Data Protection.

3. The service

  1. The Platform lets the Client create assessment campaigns, invite Candidates, run tests, games, AI interviews, role-plays, scenarios and simulations with proctoring, have results scored against the skills it chooses, and view reports.
  2. We provide the Platform with reasonable skill and care. We may improve or change features. We will not make a change that materially reduces the core assessment function of a paid plan during the period already paid for.
  3. Some features may be marked as beta or preview. They are provided as they are and may change or end.

4. Accounts and Authorised Users

  1. The Client's account owner can invite Authorised Users and give them roles. Owners and client admins manage the account, retention settings and the erasure of Candidate Data.
  2. The Client is responsible for its Authorised Users and everything done under its account, and for removing access when a user leaves.
  3. Authorised Users must keep their sign-in details confidential and must not share accounts.
  4. The Client must tell us without delay at support@neurazor.com if it suspects unauthorised access to its account.

5. Your duties as controller

For Candidate Data, the Client is the controller and NeuRazor is its processor. The Client must:

  1. Lawful basis. Have a lawful basis for every Candidate it invites and for each use it makes of the results.
  2. Notice to Candidates. Give Candidates the information the GDPR requires, including that NeuRazor runs the assessment for it. Our candidate notice, shown before each assessment, and the notice in our invitation emails support this but do not replace the Client's own privacy notice.
  3. AI scores are recommendations. Use AI Output only as one input to its own decision. A person at the Client must review a Candidate's results before the Candidate is rejected or any other decision with legal or similarly significant effect is taken. The Client must give Candidates a way to obtain that human review, express their view and contest the decision, and must answer human review requests we pass to it.
  4. No special-category data. Not upload or ask Candidates to provide special categories of personal data (such as health, ethnic origin, religion or sexual orientation) or data about criminal convictions, and not use the Platform to assess anyone under 16.
  5. Only what is needed. Give us only the data needed to invite a Candidate, normally name and email address.
  6. Retention. Set a retention period that fits its purpose in the client portal (Settings, then Privacy), between 30 days and 3 years. The default is 12 months after a Candidate's last activity.
  7. Alternatives. Offer a Candidate who does not agree to proctoring or recording, or who needs an adjustment, another reasonable way to be assessed where the law requires it.
  8. Requests. Review the privacy requests shown in the client portal and answer Candidate requests within the time the law allows, using the tools in the Platform and our help under the DPA.
  9. Impact assessment. Carry out its own data protection impact assessment where the law requires one. We will help as set out in the DPA.
  10. Fair hiring. Use the Platform in line with employment, equality and anti-discrimination law that applies to it.

6. Acceptable use

The Client must not, and must make sure its Authorised Users do not:

  1. use the Platform for anything unlawful, or to assess people for purposes other than recruitment and selection without our written agreement;
  2. try to access another client's data, test or bypass our security, or interfere with the Platform's operation;
  3. upload malware, or content that is unlawful or infringes anyone's rights;
  4. copy, publish or share our assessment content, questions or scoring methods outside the Client's own hiring team;
  5. reverse engineer the Platform, scrape it, or use it or its outputs to build a competing product or to train AI models;
  6. resell or give third parties access to the Platform, unless an order form allows it.

7. Fees and payment

  1. Fees, credits, plans and payment terms are as set out in the order form or, if there is none, as shown in the client portal at the time of purchase.
  2. Payments are processed by our payment provider, Razorpay. Fees exclude taxes, which the Client pays as the law requires.
  3. Refunds, if any, follow the order form or the policy shown in the client portal.

8. Confidentiality

  1. Each party will keep the other's confidential information confidential, use it only for this agreement, and share it only with staff and advisers who need it and are bound by similar duties.
  2. This does not apply to information that is public through no fault of the receiving party, was already lawfully known to it, or must be disclosed by law. A party required to disclose by law will tell the other first where the law allows.
  3. These duties last for the agreement and 3 years after it ends, and for as long as the information remains a trade secret.

9. Intellectual property and data

  1. NeuRazor owns the Platform, its assessments, content, scoring methods and software. The Client receives a non-exclusive, non-transferable right to use the Platform for its own recruitment during the term.
  2. The Client keeps all rights in Client Content and Candidate Data. It gives NeuRazor the right to use them only to provide and support the Platform, as these terms and the DPA allow.
  3. The Client authorises NeuRazor to create statistics from Platform use with names and identities removed, and to use them to improve the Platform. These statistics do not identify the Client, any Candidate or any individual.
  4. If the Client gives us feedback, we may use it without any duty to the Client.

10. Data protection

  1. The Data Processing Agreement forms part of these terms and governs how NeuRazor processes Candidate Data for the Client. It includes the EU Standard Contractual Clauses, the UK Addendum and Swiss adaptations.
  2. Our current sub-processors are listed at www.neurazor.com/subprocessors.
  3. Where NeuRazor is a controller, such as for candidate portal accounts, job-board profiles and the contact details of the Client's Authorised Users, our Privacy Notice applies.

11. AI outputs

  1. AI Output is produced by AI models from third parties and can be inaccurate, incomplete or affected by things like poor audio. It is a recommendation, not a decision.
  2. The Client is responsible for its hiring decisions and must not rely on AI Output as the only basis for them (see section 5.3).
  3. NeuRazor never rejects a Candidate automatically. Where a job-board setting would otherwise reject an application, the application is held for review by a person at the Client.
  4. We do not promise any particular hiring outcome, or that AI Output will predict a Candidate's job performance.

12. Support and availability

  1. Support is available at support@neurazor.com.
  2. We aim to keep the Platform available at all times, but planned maintenance and events outside our control can interrupt it. Service levels, if any, are set out in the order form.

13. Suspension

  1. We may suspend all or part of the Client's access if the Client breaches section 6, fails to pay undisputed fees within 14 days after we give notice, or if suspension is needed to prevent a security risk or comply with law.
  2. We will give notice before suspending where reasonable, limit the suspension to what is needed, and restore access promptly once the cause is resolved.
  3. Suspension does not delete Candidate Data. Retention periods continue to run.

14. Term and termination

  1. These terms apply from acceptance until the client account is closed or the agreement is terminated.
  2. The Client may close its account at any time by writing to support@neurazor.com, subject to any minimum term in an order form.
  3. Either party may terminate by written notice if the other materially breaches these terms and does not fix the breach within 30 days after notice, or becomes insolvent.
  4. Sections 8, 9, 15, 17 and 19, and any other terms that by their nature should survive, continue after termination.

15. Data return and deletion

  1. Before closing the account, the Client can export Candidate Data from the client portal (open a candidate, then Privacy, then Export data). We will help with a reasonable request for an export.
  2. NeuRazor deletes Candidate Data within 30 days after the account closes. Copies in backups are deleted within 7 further days.
  3. We keep billing records as the law requires. A Candidate's email address in them is replaced by a one-way code.
  4. On request, we will confirm the deletion in writing.

16. Warranties and disclaimers

  1. Each party confirms it has the authority to enter into this agreement.
  2. The Client confirms that it has the rights, notices and lawful bases needed to give us Candidate Data and Client Content.
  3. Apart from what these terms expressly say, the Platform is provided without other warranties, to the extent the law allows.

17. Limitation of liability

  1. Nothing in these terms limits liability that cannot be limited by law, including for fraud, or for death or personal injury caused by negligence.
  2. Neither party is liable for loss of profits, revenue, goodwill or business opportunity, or for indirect or consequential loss.
  3. Each party's total liability arising from this agreement in any 12-month period is limited to the fees paid or payable by the Client in the 12 months before the event that gave rise to the claim. This limit does not apply where the law does not allow liability to be limited, or to liability caused by wilful misconduct.
  4. The limits in this section apply to the DPA, except where the EU Standard Contractual Clauses or the law do not allow them.

18. Changes to these terms

  1. We may update these terms. Each version has a version date, shown at the top of this page.
  2. For a material change, we will tell the Client's account owner by email or in the client portal at least 30 days before it takes effect, and ask the Client to accept the new version in the client portal.
  3. If the Client does not agree to a material change, it may close its account before the change takes effect.

19. Governing law and disputes

  1. These terms are governed by the laws of India, and the courts of New Delhi have exclusive jurisdiction. The Standard Contractual Clauses in the Data Processing Agreement are governed as stated there.
  2. Before going to court, the parties will try in good faith to settle a dispute through senior contacts for 30 days.
  3. The EU Standard Contractual Clauses in the DPA are governed by the law and courts named in them.

20. General

  1. Entire agreement. These terms, the DPA and any order form are the whole agreement between the parties about the Platform.
  2. Assignment. Neither party may transfer this agreement without the other's consent, except to a successor of all or most of its business, with notice.
  3. Events outside control. Neither party is liable for delay or failure caused by events beyond its reasonable control. Payment duties are not excused.
  4. Notices. Notices to NeuRazor go to support@neurazor.com. Notices to the Client go to the account owner's email address.
  5. Severability and waiver. If a term is invalid, the rest continues. Not enforcing a right is not a waiver of it.
  6. Independent parties. Nothing in this agreement creates a partnership, agency or employment relationship.

21. Contact

Company
NeuRazor Labs, New Delhi, India
Address
New Delhi, India. Full registered address on request.
Email
support@neurazor.com

Platform TermsVersion 2026-10-03Last updated 3 October 2026